Refund policy

Thank you for shopping at Dreamsorin.com. We value your trust and aim to provide high-quality products and excellent customer service. This policy explains your rights and our procedures regarding returns and refunds, in accordance with UK Consumer Contracts Regulations.

1. Return Eligibility

You have the right to return your order within 14 days of receiving it.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Must be returned in original packaging

  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personal care or hygiene items (if opened or used)

  • Items marked as Sale / Clearance

  • Gift cards

  • Products damaged due to misuse or improper handling

3. How to Start a Return

To initiate a return, please contact us at:

📧 Email: infodreamsorin@gmail.com
📞 Phone: +44 7934 966479

Please include:

  • Order number

  • Reason for return

  • Clear photos (if item is damaged or incorrect)

Once approved, we will provide return instructions.

⚠️ Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refund Policy

  • After receiving and inspecting the returned item, we will notify you of the approval or rejection.

  • Approved refunds are processed within 5–10 business days.

  • Refunds will be issued to the original payment method.

  • Original shipping charges are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 24 hours of delivery

  • Provide clear photos or video proof

We will arrange a replacement or full refund at no additional cost.

6. Exchanges

We only replace items if:

  • The product is defective

  • The wrong item was delivered

Exchange requests are subject to product availability.

7. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or card provider

  2. Allow processing time (5–10 business days)

  3. Contact us at infodreamsorin@gmail.com if the issue continues

8. Contact Information

📧 Email: infodreamsorin@gmail.com
📞 Phone: +44 7934 966479
🌐 Website: https://dreamsorin.com